Spa Guide

WE BELIEVE THAT BEING WELL INFORMED MAKES YOUR VISIT TO ZEN SPA A MORE PLEASANT AND RELAXING ONE.

Book now

Give Us A Call

We welcome you to call us at 787.783.4444 and schedule your spa appointment. A 50% deposit or the valid number for a Gift Certificate is required to schedule services. Parking is available. Directions to our locations may be found online.

Plan Ahead

Your punctuality is greatly appreciated. Please allow at least 15 minutes before your scheduled appointment to check-in for your treatments. To maximize your spa experience, we suggest arriving at least 45 minutes in advance to change to spa attire, use facilities, and relax before your treatments. If you arrive late, your treatment time will be adjusted accordingly to avoid delays with the next scheduled Spa Guest. If you are unable to keep your appointment, please notify us 12 hours in advance by telephone during operating hours to avoid reservation charges at full price. For all couple’s spa treatments and for Day Spas a 24-hour notice will be appreciated the same way. For special events and groups of over three people, a 72-hour notice also applies. Not canceling on time or not showing to appointment forfeits Gift Certificate, one treatment per Series or entails full charge to your credit card, accordingly.

Check In

Upon entering the spa please check-in at the reception desk to complete our personal profile form. It must be completed in order to receive any treatments at the spa. Present your Gift Certificate or any other offer, voucher, discount or coupon at this time.

Spa Time

Once registered you will receive a personal spa agenda, locker key, robe, towel, and sandals for use during your visit. Valuables should not be brought into the spa as we are not responsible for lost or stolen items. Use of cellular phones, cameras, and recording devices are strictly prohibited. Undergarments are your choice. Upon request, we can provide ladies with disposable underwear for body treatments or waxing services. Your assigned spa therapist will cover you at all times and uncover the areas to be worked on during treatment. Use of the lockers, showers, sauna, steam, and whirlpool, where available, is for spa guests scheduled with any massage, facial, or body treatment. Please read carefully posted sauna, steam, and whirlpool usage rules before entering. For your safety, do not use sauna, steam, and whirlpool if you suffer from any medical condition or during pregnancy. We recommend taking a shower before and after the use of these facilities. Spa robes, sandals, and towels are spa property and must remain inside the facilities at all times. Should you need any assistance please do not hesitate to contact any staff member.

Check Out

When you are ready to leave the spa, please proceed to the checkout desk with your locker key, robe, and sandals to settle your account. Please let us know how we can serve you better by completing a comment card. Any concerns or suggestions regarding your spa experience must be notified upon checkout. To ensure that you get pampered next time on a specific date and time, we encourage you to schedule your appointment prior to your departure.

Gift Certificates

Gift Certificates are available for all spa treatments and for dollar amounts of $20 and up. We can make suggestions and help create the perfect gift. Gift Certificates have no redeemable cash value, are non-refundable, are non-transferable, are not replaceable if lost or stolen, are good for five years after the date of purchase, are based on appointment availability, and must be presented for redemption. Not showing to appointment forfeits Gift Certificate. Our Gift Certificates are related to monetary value, applicable to spa treatment prices and/or offers at the time of purchase. We suggest including IVU tax payment equivalent to the value of the corresponding pre-payment. For your convenience, gratuities may be included in the Gift Certificate value.

Offers And Series

All treatments included in any Day Spa offer must be used in the same spa visit. Offers do not apply to any other offers or discounts. Services included in Day Spa offers and Series are not transferable. Series are to be used in a location where it was activated via direct purchase or redemption of Gift Certificate unless otherwise specified in the offer. Series have a validity of one year after the date of purchase.

Cancellation Policy

If you are unable to keep your appointment, please notify us 12 hours in advance by telephone during operating hours. For all couple’s spa treatments and for Day Spas a 24-hour notice will be appreciated the same way. For special events and groups of over three people, a 72-hour notice also applies. Not canceling on time or not showing to appointment forfeits Gift Certificate, the deposit is taken or corresponding treatment(s) per Series.

Refunds

We have a non-refundable policy and all sales for treatments, Day Spas, Series, and Gift Certificates are final. Only store credits will be given to registered clients and are allowed within 7 days after the date of retail product purchase. The product must be unopened and in its original package.

Payment

We accept cash, debit card, ATH Móvil, Visa, Master Card, American Express, Discover Card and Room Charge, where applicable.

Prices

Prices do not include taxes and are subject to change without notice. Prices vary by Zen Spa location. In certain instances, our prices may change before the website is updated.

Tips

Gratuities are not included in the prices and are processed at the time of payment. Fifteen to twenty percent is customary.

 

Admission

We reserve the right of admission. Guests under the age of 18 must have written consent from parents or legal guardians should be accompanied by an adult if receiving any face and body treatments, and are not allowed to use the sauna, steam, and whirlpool, where applicable. Guests under the age of 13 may only receive facials, manicures, pedicures, and hair services. We strive to provide a safe environment for our clients. The use and possession of alcohol and/or controlled substances, including medicinal cannabis, in the spa facility, is prohibited, except for special drinks occasionally offered complimentary to spa visits. Every person who visits the facilities must be able to receive services and remain in the facilities. If it is identified, through reasonable suspicion, that a person is under the effects or influence of alcohol and/or controlled substances, the person will be asked to leave the spa facility. Reasonable suspicion will be based on observable and objective factors, such as (i) direct observation of the use or possession of controlled substances or alcohol; (ii) physical symptoms that indicate being under the influence of a controlled substance or alcohol; or (iii) erratic behavior. Reasonable suspicion will be established by authorized spa representatives.

Pets

Pets are not allowed in the spa. Only guide dogs are allowed.

Disclaimer

Our services are performed by professionally trained and certified and/or licensed service providers following strict protocols to help obtain overall relaxation and healthier-looking skin and body. We do not diagnose or treat any medical condition. Massage and body therapies are intended to enhance relaxation, reduce pain caused by muscle tension, increase range of motion, improve circulation and offer a positive outlook. Due to skin sensitivity, allergies, adverse reactions, and other factors out of our control, you may experience redness, skin irritation, bruising, hair follicle infection, and/or skin infection. It is strongly recommended not to expose the treated area to sun exposure and always use sun protection. You may evaluate the use of common remedies such as cold compresses, triple-action antibiotic cream, or skin calming cream. Should you experience adverse reactions, please consult your doctor.